Terms of service

Who you are contracting with

You can reach us through the contact form on this site, or at contact@flowreader.io. That is also the address for formal notice under these terms.

The service

FlowReader is a local-first reading application for saved articles, web pages, ebooks, notes and reader workflows. The free app includes all reading and content apps on the device, and needs no account. FlowReader Pro adds cross-device sync, newsletter ingestion, Flows, Smart Rules, the knowledge graph, AI features, and collection sharing. A Flow states whether it runs locally or on the FlowReader server.

Not every platform is published yet. The download page states, per platform, what you can actually install today. Nothing on this site is an offer to supply something that does not exist.

Eligibility and accounts

You must be at least 18, or old enough to enter a binding contract where you live with the consent of a parent or guardian, to buy a subscription. The free on-device reading experience requires no account and no purchase.

Some features require a FlowReader account. You are responsible for keeping your credentials secure and for activity on your account. Sign-in uses Firebase Authentication, and Cloud Firestore holds optional sync data and subscription entitlement state.

Subscription, renewal and what you will be charged

FlowReader Pro is a subscription that renews automatically until you cancel it. In plain terms: you will keep being charged, once a month, until you stop it yourself. The following are the terms of that arrangement.

• Price: EUR 7.99 per month, inclusive of VAT where VAT applies to your purchase
• This is a launch price. It applies for as long as your subscription runs uninterrupted; any change is subject to the price-change section below
• Billing period: monthly. There is no annual plan
• Trial: 14 days where available. You are not charged during the trial
• First charge: at the end of the trial, or immediately if no trial applies
• Renewal: automatic, on the same day each month, until cancelled
• Cancelling: from the billing portal in the app, at any time, in the same number of steps it took to subscribe. No email, no phone call, no retention conversation
• Cancel before the renewal date to avoid the next charge
• Desktop, Chrome and Firefox billing runs through Stripe Checkout and the Stripe Customer Portal
• iOS purchases for the FlowReader mobile app are sold by Apple through in-app purchase, under Apple’s terms

Your right to withdraw

If you are a consumer in the EEA or the United Kingdom, you have 14 days from the day the contract is concluded to withdraw from it, without giving any reason and without penalty. This is a statutory right, separate from and additional to cancelling a renewal.

FlowReader Pro is a service that begins as soon as you subscribe. If you ask us to start it during the withdrawal period, and you do, then withdrawing later does not mean the period you used was free. You pay a proportionate amount for the part of the month actually supplied before you withdrew, and we refund the rest. If you have not asked us to start early, you get everything back.

To withdraw, tell us clearly, in any unambiguous statement, before the 14 days are up. The contact form on this site is enough. You may use the model form below, but you do not have to. We will refund you within 14 days of being told, using the same payment method you paid with, at no cost to you.

Purchases made through Apple in-app purchase are sold by Apple, so a withdrawal or refund for those runs through Apple’s own process rather than ours.

• Model withdrawal form: copy, fill in and send:
• To FlowReader, contact@flowreader.io:
• I hereby give notice that I withdraw from my contract for the supply of the following service: FlowReader Pro
• Ordered on: [date]
• Name of consumer: [your name]
• Address of consumer: [your address]
• Account email used: [email]
• Date: [date]

Cancellation and what happens to your library

Cancelling stops the next renewal. Pro stays active until the end of the period you have already paid for, and then ends.

Nothing is locked when Pro ends. FlowReader keeps your data and every saved item stays readable. Only the live services stop until Pro is active again: cross-device sync, newsletters, server-side Flow runs, Smart Rules, AI and sharing. Your library remains exportable in full, in open formats, whether or not you are paying.

Refunds outside the withdrawal period

The withdrawal right above is the one you can always rely on. Beyond it, we will consider refunds for duplicate charges, accidental purchases, and technical failures that prevented you from using Pro. Contact us with your account email and what happened. Never send card numbers or payment credentials.

Cancelling by itself stops future charges; it does not automatically refund periods already paid. Apple purchases are refunded by Apple through its own flow. None of this affects the statutory remedies in the next section.

The refund and withdrawal page sets this out in full.

Your statutory rights are not affected

If you are a consumer in the EEA or the United Kingdom, you have rights under the law implementing the Digital Content and Digital Services Directive: in Norway, digitalytelsesloven; in the UK, the Consumer Rights Act 2015. The service must match its description, be fit for purpose, and be supplied with reasonable skill and care. If it is not, you are entitled to have it brought into conformity, to a price reduction, or to terminate and be refunded, according to the law that applies to you.

Nothing in these terms removes, limits or replaces those rights, and no wording elsewhere in this document should be read as trying to. Where a clause here conflicts with a right you hold by law, the law wins.

Changes to these terms, the price, and the service

We may change these terms or the price for good reason: a change in the law, in what a third-party service costs us, or in what the product does. We will tell you at least 30 days before a change that affects you takes effect, by email to your account address, and we will say plainly what is changing.

You do not have to accept it. If you do not want the change, you can cancel before it takes effect and you will not be charged the new amount. A price increase never applies to a period you have already paid for.

We may also change what Pro includes, but not so as to remove something material that you subscribed for without giving you notice and the right to terminate and be refunded for the unused part. Features may be added, improved, or retired; the on-device reading application does not depend on our servers and keeps working regardless.

Acceptable use

Do not use FlowReader to break the law, abuse third-party services, bypass access controls, distribute malware, or store or process content you have no right to. The acceptable use page sets out the full rules and what happens if they are broken.

Your content

FlowReader is local-first. What you save or write stays on your device unless you turn on sync or use a feature that sends it somewhere. You keep every right in your own content; we claim no ownership of it and we do not use it to train anything.

When you enable a server-backed feature, you give us only the permission technically needed to run that feature for you: to store, transmit and display your content back to you and to anyone you have explicitly shared it with. That permission ends when you delete the content or your account.

Shared collections, copyright and reporting infringement

Collection sharing lets you invite named people by email to see a collection or a document. There is no public link. You are responsible for having the right to share what you share. Most saved articles are somebody else’s copyright, and a licence to read is not a licence to redistribute.

If you believe something shared through FlowReader infringes your copyright, send a notice to FlowReader, contact@flowreader.io. It must identify the work, identify the material and where it is, give your contact details, and state that you believe in good faith the use is not authorised and that the information is accurate. We will act on valid notices, tell the person who shared the material, and give them a chance to respond. We terminate the accounts of repeat infringers.

The same address takes reports of other illegal content shared through the service. We will tell you what we decided and why, and you can dispute the decision by replying to it.

Third-party services and AI credentials

Optional features connect to services we do not run: Dropbox, SharePoint, OPDS catalogues, and the AI provider you choose. Their terms govern what they do with what you send them.

AI features run on credentials you supply, or on a model running on your own machine. We do not proxy those requests and we do not provide an AI key, which means we never see the content you send a provider, and it also means their pricing, availability and privacy policy are between you and them.

Service availability

The on-device application does not depend on our servers. The server-backed Pro services can be unavailable from time to time, and we do not offer a specific uptime guarantee at this price.

If a Pro service is unavailable for long enough to matter, that is a conformity question under the statutory rights section, not something this paragraph excuses.

Termination

You can stop using FlowReader at any time, delete your local data from Settings, and, if sync is on, delete your remote data and your account from the same place.

We may suspend or end server-backed services for an account that breaks the acceptable use rules. Where the law requires it we will give you notice and a chance to put it right first, and we will not do it for a trivial or first-time issue. If we end your subscription for a reason that is not your fault, we refund the unused part.

Disclaimers and limitation of liability

Content extraction quality varies by source, and we do not guarantee that every page, paper or book will convert cleanly. Beyond that, and except as set out below, the service is provided without warranties to the extent the law permits.

We never exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or intent, or for anything else that cannot lawfully be excluded, including a consumer’s statutory rights under the section above.

Subject to that, we are not liable for indirect or consequential loss, and our total liability for any claim connected to the service is limited to the amount you paid us in the twelve months before the claim arose. If you are a consumer, this limit does not apply where the law of your country does not allow it.

Governing law and where you can bring a claim

These terms are governed by Norwegian law, and the courts of Norway have jurisdiction.

That choice cannot take away protection you have where you live. If you are a consumer in the EEA or the United Kingdom, you keep the mandatory protections of your own country’s law, and you can bring proceedings in the courts where you live. We will only bring proceedings against you there.

Complaints and out-of-court dispute resolution

Tell us first: most things are a support problem before they are a legal one, and we would rather fix it. Use the contact form and say what went wrong and what you want done.

If that does not resolve it and you are a consumer, you can take the dispute to Forbrukertilsynet (the Norwegian Consumer Authority), which mediates, and then Forbrukerklageutvalget, which decides. The European Commission’s online dispute resolution platform closed in July 2025 and is no longer a route, whatever older policies may still say.

Contact

For support, billing, data requests, or questions about these terms: use the contact form on this site, or write to contact@flowreader.io.